Banking Ombdudsman Scheme

Banking Ombdudsman Scheme is covered by RBI directive dated 14th June 2002. The Banking Ombudsman has the following powers.

1. To receive complaints relating to provision of Banking services.
2. Consider such complaints and facilitate their satisfaction / settlement by agreement or through conciliation and mediation between the bank and the agrieved party by passing an award.
3. To resolve by way of arbitration any disputes between the banks or between the banks and its constituents as may be agreed upon by contesting parties.

In accordance with the scheme.

For Maharashtra & Goa the office of the Banking Ombudsman is at the following address:

C/o. Reserve Bank of India
Garment House
Worli, Dr. Annie Besant Road
Mumbai 400 018.
Tel : 24924607 / 24960893

For more details please refer to the RBI website www.rbi.org.in