Banking Ombdudsman Scheme

The Banking Ombudsman Scheme is covered by the RBI directive dated 14 June 2002. The Banking Ombudsman has the following powers:

• To receive complaints relating to the provision of banking services
• To consider such complaints and facilitate the satisfaction/settlement by agreement or through conciliation and mediation between the Bank and the aggrieved party.
• To resolve by way of arbitration any disputes between banks or between the bank and its constituents, as may be agreed upon by contesting parties.

In accordance with the scheme.

For Maharashtra and Goa, the office of the Banking Ombudsman is at the following address

C/O Reserve Bank of India
Garment House
Worli, Dr Annie Besant Road
Mumbai 400018.
Tel : +91 22 2492 4607 or 2496 0893

For more details please refer to the RBI website www.rbi.org.in

For grievances, you can approach:

Mr S.D. Puranik
Head of Liabilities - India
Abu Dhabi Commercial Bank
75 Rehmat Manzil,
Veer Nariman Road,
Churchgate,
Mumbai 400020, India
Tel: +91 22 3953 4100
Email: puranik@adcbindia.com